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If you don’t see your missing app on this tab, click the “Check for new downloads” icon on the bottom left of the page, then wait for the missing apps to download.You’ll know when syncing is complete when you see “Sync complete". Make sure that the box next to the missing app(s) is checked.Click the On This LeapPad tab in LeapFrog Connect.From the LeapFrog Connect home page, select your device that has the missing app(s).Launch the LeapFrog Connect application, power on your LeapPad Platinum, and connect to the computer with the USB cable.If Wi-Fi is not available, the LeapFrog Connect application can be used as a back up. Note: Wifi should be used for downloading apps whenever possible. Tap "Download" next to any app you wish to download. You should see here any apps which are purchased but not presently installed on the LeapPad Platinum. After verifying the LeapPad Platinum has sufficient memory space available, expand the "Not Installed" menu.
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Each app has the memory it uses displayed next it, video apps use the most memory.
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If you need to free up memory, expand the arrow next to "installed" then tap the trash can next to one or two of the larger apps.
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Make sure there is sufficient memory available to download and install your new apps. The memory bar at the top of the screen will show how much memory is used and how much is free.This will bring you to the Parent Settings menu.
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If pre-installed apps are missing or have disappeard from your LeapPad3, please contact customer support via email at assistance. Pre-installed apps should never be missing from the LeapPad3. If pre-installed apps are missing or have disappeard from your LeapPad Ultra, please contact customer support via email at assistance. Pre-installed apps should never be missing from the LeapPad Ultra. Previously installed apps have disappeared from the deviceĪpps that were included with my LeapPad3 Are you looking for apps you just purchased, or previously installed apps that are missing from your LeapPad Ultra?Īpps that were included with my LeapPad Ultra Are you looking for apps you just purchased, or previously installed apps that are missing from your LeapPad Platinum?Īpps that were included with my LeapPad Platinum App Troubleshootingįor assistance in troubleshooting apps on your LeapFrog Epic, please click here. Not Sure Are you looking for apps you just purchased, or previously installed apps that are missing from your LeapPad3? The LeapFrog Connect application that is on my computer. LeapFrog Epic, LeapFrog Epic Academy Edition or LeapPad Academy Where did you purchase the app(s) that you are experiencing difficulty with?